Policy Overview
At MKS Leather, we are committed to providing high-quality gloves and leather goods. Due to the nature of our products and the wholesale model, we do not offer refunds. However, we understand that circumstances may arise where an exchange is necessary. Below are the details of our exchange policy.

1. Exchanges Only
We do not accept refunds for any items purchased. All sales are final, but we gladly offer exchanges under the following conditions:

  • Items must be in their original, unused condition, including packaging.
  • Exchanges must be initiated within [10 days] of receiving the product.

2. Eligibility for Exchanges
To qualify for an exchange, the following criteria must be met:

  • The item must be returned in its original packaging.
  • The item must not show signs of wear or use.
  • You must provide proof of purchase (invoice or receipt).

3. How to Initiate an Exchange
If you wish to exchange an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at mksleather99@gmail.com within [7 days] of receiving your order.
  2. Provide Details: Include your order number, the item you wish to exchange, and the reason for the exchange.
  3. Return Instructions: We will provide you with return instructions, including the return address and any necessary labels.

4. Return Shipping Costs
Customers are responsible for all return shipping costs. We recommend using a traceable shipping service or purchasing shipping insurance for items over [X amount], as we cannot guarantee that we will receive your returned item.

5. Processing Exchanges
Once your returned item is received and inspected, we will notify you of the approval or rejection of your exchange request. If approved, we will process the exchange and send out the new item within [X days].

6. Exclusions
Certain items are not eligible for exchange, including:

  • Custom or personalized orders
  • Items on clearance or sale

7. Contact Us
For any questions or concerns regarding our exchange policy, please contact our customer service team at mksleather99@gmail.com.